Shipping & Production Policy

KitStores merchandise is made to order. Please review the information below before ordering.

Where we ship

We currently accept orders for delivery within the United States. Available shipping services and destination eligibility are shown at checkout. International shipping is not currently offered.

Production comes before shipping

Most standard items typically require approximately 2–7 business days in production after an order is approved and submitted to our production partner. This is an estimate, not a guaranteed ship date. Production can take longer during holidays, busy periods, or product availability issues. Business days exclude weekends and holidays.

Production time and carrier transit time are separate. Unless an estimate expressly includes production, a shipping-service estimate refers to transit after shipment. Product-specific timelines, including clearly stated preorder or batch-order schedules, will be disclosed before purchase.

Shipping costs and transit estimates

Available shipping methods, charges, and estimated transit times are shown at checkout and vary by product, destination, and service. Checkout transit estimates do not guarantee arrival by a particular date. Please contact us before ordering if you need merchandise for an event.

Tracking and separate packages

Tracking information will be sent when available. Items in the same order may be produced at different facilities and arrive in separate packages on different days. We will not charge additional shipping after checkout without your agreement.

Delays and missing packages

If we cannot ship within the timeframe represented when you ordered, we will notify you and offer the choice of accepting a revised shipping timeframe or canceling the affected unshipped items for a prompt refund, as required by applicable law. Where required, we will cancel and refund if we do not obtain the necessary consent to a delay.

If an item has not shipped after its expected production period, tracking stops updating, a package is marked delivered but cannot be found, or an estimated delivery date passes, contact us promptly. We will investigate with our production and shipping partners and arrange an appropriate resolution. You do not need to resolve a supplier claim yourself.

Delivery details

Please check your shipping address before purchase. Contact us immediately if it needs correction; changes may not be possible once production or fulfillment begins. If an address error supplied by the customer causes a return or requires a replacement, we will explain any additional production or shipping charges for your approval before proceeding. This does not apply to errors caused by KitStores or its fulfillment partners.

Contact

For shipping assistance, use the Contact Us form with your order number. Nothing in this policy limits rights or remedies available under applicable law.