Returns, Refunds & Size Replacements

Every KitStores item is made to order. We want you to receive the merchandise you ordered in good condition, and we offer the support described below.

Damaged, defective, misprinted, or incorrect items

Use the Contact Us form within 30 calendar days of delivery with your order number and a description of the issue. We will explain how to provide clear photos showing the product, the issue, and, where relevant, its size label or packaging. Please report problems as soon as possible.

For an approved damage, manufacturing, printing, or fulfillment error, we will arrange a replacement at no additional cost or refund the affected item, including applicable tax and shipping attributable to that item. Any return we require for an approved error will be at our expense. Please do not send items back unless we give you instructions. Our obligations to you do not depend on whether a supplier reimburses us.

Ordered the wrong size?

For eligible apparel, you may request one size replacement per originally purchased item within 14 calendar days of delivery. The replacement must be the same product, design, and color in a different available size. The original item must not have been worn beyond trying it on, washed, altered, or damaged. Items personalized with an individual name, number, or other customer-specific text are excluded from this voluntary size-replacement offer.

You pay only the production cost of the replacement item, shipping, and applicable tax. We will provide an itemized quote for your approval before creating the replacement order. There is no additional retail markup or administrative exchange fee. You keep the original item; no physical return is required. This is a discounted replacement service, not a free exchange or a refund of the original purchase. The replacement follows our standard production and shipping process.

If we sent a size different from the one you ordered, or the item has a manufacturing defect, the free error-resolution process above applies instead.

Change of mind and other preference returns

Because items are made to order, we do not offer discretionary returns or refunds for a change of mind, choosing the wrong color, or a correctly supplied item you no longer want. Size concerns are handled through the size-replacement offer above. This does not exclude claims for defects, incorrect items, inaccurate product descriptions, or other rights provided by law.

Refunds

Approved refunds are issued to the original payment method, not as mandatory store credit. We initiate refunds promptly and within any applicable legal deadline. Your bank or payment provider may take additional time to show the credit. We will confirm the refund amount and when it has been issued.

Lost or delayed orders

Contact us promptly if a package is missing or delayed. We will investigate and arrange the appropriate resolution under our shipping policy and applicable law. Please do not wait for a product-return deadline to report a missing shipment.

How to request help

Use the Contact Us form with your order number and whether you need a size replacement, defect resolution, or shipment assistance. Nothing in this policy limits your statutory rights or remedies.