Cancellations & Order Changes

Request changes immediately

To request a cancellation or change to a size, color, personalization, or shipping address, use the Contact Us form immediately with your order number and the requested change. We cannot promise a fixed cancellation window because orders may be submitted to production soon after purchase.

Before production submission

If we can confirm the order has not been submitted to production and can still be stopped, we will cancel the affected items and promptly refund their price, applicable tax, and associated shipping charges to the original payment method. Any agreed price difference for an order change will be disclosed before we proceed.

After production submission or shipment

Once an order has been submitted to production, changes and cancellations generally cannot be made. We will check what is still possible, but a request does not itself cancel the order. If we cannot stop production, the original order continues and the made-to-order return and size-replacement terms apply. Orders already shipped cannot be canceled through this voluntary cancellation process.

Delays, unavailable items, and your rights

These production-stage limits do not override cancellation, refund, or other rights required by law, including rights relating to shipping delays. If we cannot ship within the promised timeframe, we will provide the required delay notice and cancellation/refund option. If an item becomes unavailable, we will offer an available alternative for your approval or refund the affected unfulfilled item and its associated shipping and tax. We will not substitute a different item without your agreement.

Confirmation

Please wait for written confirmation that a cancellation or change has been accepted. If you do not receive confirmation, follow up promptly; the order may still be proceeding.